技术支持工程师-Office
6-12K/月
已下线
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上海 技术类2年以内本科1人7个月前

项目描述

Are you a deep technical expert interested in helping our customers and partners adopt and implement Microsoft on-prem and cloud technologies? Does the challenge of working with cross-cultural teams with different work styles interest you? If the answer is yes, then the APGC CSS Office and Yammer Support team has an immediate opening for you.

Office Support Engineer will support APGC Premier customers and partners, and act as a technical backbone for broad and complex issues. The person focuse

岗位内容

1、Represent Microsoft and communicates with customers and partners in Asia Pacific and GCR region via telephone, written correspondence, or electronic service regarding technically complex issues, and manage relationships with those customers. Frequently, these problems will not only be technically complex, but will be politically charged situations requiring the highest level of customer skill.
2、Use trace analysis and other sophisticated tools to analyze problems and develop solutions to meet customer needs; may involve writing code. /
3、Daily interaction with other engineers to provide technical action plans.
4、Assist with selection of new team membe

岗位要求

1、Logical and methodical troubleshooting and problem solving both technically and on an interpersonal level.
2、Communication skills that allow you to take lead and control the communication with frustrated or upset customers.
3、Working in a team environment to collaborate and/or lead efforts from resolving customer issues.
4、Bilingual skills are preferred.
5、 Prior knowledge of Sharepoint/ Office/ Network.

工作地点

微创大厦