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上海 技术类2年以内专科15人1个月前

项目描述

全球500强领军企业,企业硬件以及软件产品引领全球创新,这里的每一个人都热爱创造,坚持创新。正是创新,让我们打造出丰富多彩、超乎想象的产品和体验。在这里,新想法是一种迅速成就惊人的服务和客户体验的方式。项目在建设初期,在您的工作中投入热情和奉献精神,您将会遇到更多的机遇,同时也获得意想不到的收获。我们致力于协助员工发掘自己的潜力,迎接更好的职业发展。

岗位内容

- Experience in customer facing environments (phone, chat, in person, etc.)
- Demonstrates passion for customer service, ownership of the customer experience and determination to deliver a comprehensive resolution
- Obsesses over the customer experience and constantly strives to exceed their expectations
- Able to communicate clearly and effectively, both written and verbal (in required language)
- Able to effectively tailor communication and style to differing audiences and read verbal and non-verbal cues
- Approaches problems flexibly and is able to adapt and modify approach without compromising outcome

岗位要求

- Proficiency in Apple-based applications, operating systems and hardware
- Answers incoming phone calls and incoming e-mails on the Customer Service lines
- Standard Mandarin
- Strong communication skills, good language expression
- Monitor and measure Advisor level performance
- Work actively and have good sense of customer service.- Academic degree in University and College will be preferred
- Fluent in English will be preferred
- More than 3 years call center experience
- Have call center assistance management experience

工作地点

上海市紫星路1000号